| |
Name
|
|
|
|
| |
Company |
|
|
|
| |
Address |
|
|
|
| |
City
|
|
|
|
| |
State
|
Zip
|
|
|
| |
Phone
|
Fax
|
|
|
| |
E-mail
|
|
|
|
1.
Who currently does collections ?
|
|
| How
many collectors do you utilize ?
|
| Are
they seasonal ?
Year around ?
Full time ?
|
|
| If
the number of collectors fluctuates during the season, list the peak
and the low levels |
|
|
|
|
| 2.
How many collectors do you want to contract ?
|
| 3.
Field procedures. |
| Are
uniforms required for collectors ? Yes
No
|
|
| Do
collectors have company vehicles ? Yes
No
|
| Do
collectors shut off service ? Yes
No
|
|
|
| If
so, at the Street ?
Meter ?
Are meters Inside ?
Outside ?
|
| What
is the procedure to dispose of cash in the field (bank drops, money
orders, etc.) ?
|
| List
any special equipment that is required.
|
| 4.
Work Volume - Provide the following information. |
| Average
number of work orders received per day ?
|
| Average
number of work orders assigned to each collector ?
|
| Are
work orders routed ? Yes
No
|
| Expected
level of positive resolution ?
|
|
| Define
your standards for positive resolution.
|
5.
List possible actions that can be taken by collectors
(full payment, partial payment, turn-off, payment arrangements, posting,
etc.) ?
|
| 6.
Is communication equipment required for collectors (beepers,
radios, phones, etc.) ?
|
| 7.
Service territory - Provide a map showing geography and mileage
of service territory. |
| Total
square mileage ?
|
|
|
| Are
work orders generated at one location
or multiple
Where ?
|
| 8.
Training. What is the length of the training program ?
|
| Is
formal certification required ? Yes
No
|
|
|
| Do
you want to provide the training or do you want Bermex to train the
collectors ? Bermex
Ourselves
|
| 9.
Any ancillary services desired (meter reading, field services,
etc.) ?
|
10.
Generally, Bermex provides services from its own office, staffed
with Bermex supervision, off-site from your operations.
Any variances on this ?
|
|
|
|
|
|